General Sales Conditions

Last updated: 21/06/2021

Preamble

Article 1: Field of Application of the General Sales Conditions

Article 2: Placing Orders

Article 3: Customer Portal

Article 4: Product Availability

Article 5: Price

Article 6: Payment Methods

Article 7: Delivery

Article 8: Right of Retraction/Exchange of Products

Article 9: Retention of Title

Article 10: Refunds and Credit Notes

Article 11: Analysis of Transactions and the Combating of Fraud

Article 12: Retention of Elements of the Order Form

Article 13: Liability

Article 14: Warranty

Article 15: Protection of Personal Information

Article 16: Customer Services

Article 17: Applicable Law and Jurisdiction

CNIL SPECIFIC MENTIONS

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Article 1: Field of Application of the General Sales Conditions

The current document (General Sales Conditions) defines the conditions which apply to sales realised between all natural persons who are non-commercial entities making a purchase on the website www.finsbury.fr, hereinafter referred to as "the customer", and the registered company AB Trading, hereinafter referred to as "Finsbury" (hereinafter both will be referred to together as the "Parties").

The retail website www.finsbury.fr is operated by:

FINSBURY AB TRADING SARL
Private Limited Company, capital of €500000
RC Paris B 433 504 230
22, Avenue de l'Opéra 75001 Paris
Email: service.client@finsbury.fr

The current General Sales Conditions regulate the relationship between the Parties and may be subject to periodic modifications. Any modified version of The General Sales Conditions will be applicable as soon as this version is published online.

These General Sales Conditions take precedence over all other conditions, such as those in effect in stores.

Article 2: Placing Orders

Orders on the online site www.finsbury-shoes.com follow a process comprised of several complementary steps:

-product selection and add to basket

-basket confirmation

-choose delivery method

-select payment method

-order confirmation

-acceptance of the General Sales Conditions and send order

-payment validation

Orders must be paid for in full with a single payment or x3 or x4 with our Paypal and Alma. Please see conditions below 

The customer receives an email from Finsbury confirming the order. An invoice is available for the customer to download and print in the customer portal, once the order has been confirmed. Finsbury recommends that customers keep their email confirmation.

The customer can see the details of his/her order and its total price throughout the different stages of the order process and has the chance to correct any errors before confirming the order at the payment validation stage.

When the customer confirms an order this implies the acceptance by the customer of the price, product descriptions and General Sales Conditions.

Finsbury reserves the right to cancel or refuse to accept any order from a customer with whom a dispute exists regarding a previous order.

Article 3: Customer Portal

The execution of an order on the site requires a customer account to be opened, which stores administrative information relative to the customer as well as the delivery details.

The customer account also enables the customer to access his/her order history as well as copies of any invoices during the legal retention period.

Article 4: Product Availability

Finsbury's offers and products are available for as long as they are displayed on the website, assuming stock remains.

In the case that a product is unavailable after the customer's order has been executed, the customer will be informed by email. The order will automatically be cancelled and the customer will receive an immediate refund if the payment has already been sent from the customer's bank account, as stipulated in Article 7 of the General Sales Conditions.

Article 5: Price

The prices of products are stated in euros (including taxes) before delivery costs are taken into account. Delivery costs are specified on your order form before order confirmation.

For any orders outside of the European Union, prices on our website will be displayed excluding VAT. However, please note that for our international custumers, customs duties and local taxes will be applied. Finsbury is not able to predict the amount of those taxes as they depend on the country of the delivery and goods purchased. 

Finsbury may alter at any time and without forewarning the prices of products sold on the website. The price charged will be the price in effect at the moment the order is confirmed.

Article 6: Payment Methods

Clients may only use the following payment methods:

-credit/debit card: Visa, MasterCard, Bancomat in Belgium, Amex

In the case of card payment, the customer's account will be debited one day after the order is made. In the event of a payment being declined, Finsbury cannot be held responsible.

The order will be dispatched after the customer's bank details have been verified and authorisation has been granted for Finsbury to debit the customer's bank account. If authorisation to debit the customer's account is not obtained, the transaction will not go ahead.

Alma: Installment Payment with Alma

  • We offer our customers Alma's credit service for settling their purchases and making payments. This is subject to the customer's acceptance of the terms and conditions or the credit agreement proposed by Alma. Any refusal of credit approval by Alma for an order may result in its cancellation.

  • Termination of the general terms and conditions (GTC) that bind the customer and the seller leads to the termination of the terms and conditions or credit agreement between Alma and the customer.

  • Three- or four-installment payments are available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase Amount: only purchases between €60 and €2,000 are eligible for payment with Alma.

Fees:

  • For three installments: 1.23% excluding tax

  • For four installments: 1.86% excluding tax

  • Alma is a remote payment manager and issues an electronic certificate that serves as proof of the transaction amount and date in accordance with the provisions of Articles 1316 and following of the Civil Code.

Termination:

  • Termination of the general terms and conditions (GTC) that bind the seller and the customer leads to the termination of the terms and conditions between Alma and the customer.
    The amount is paid through a credit granted by Alma SAS, registered with REGAFI under number 90876.
  • Payment: Payment by credit is available for settling purchases through our partner Alma, and the execution of the payment is subject to the signing of the credit agreement proposed by Alma. The seller anticipates the granting of credit concluded between Alma and the customer in accordance with Article L312-46 of the Consumer Code. If Alma agrees to grant credit to the customer, the amount will be paid by credit in accordance with Article L312-45 of the Consumer Code. Any refusal by Alma to grant credit for an order may result in its cancellation unless the customer agrees to pay in cash. Termination of the general terms and conditions (GTC) that bind the seller and the customer leads to the termination of the credit agreement between Alma and the customer. In the event of withdrawal, customers' fees and interests will be reimbursed in accordance with regulations.
  • Security: Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure. Alma is a remote payment manager and issues an electronic certificate that serves as proof of the transaction amount and date in accordance with the provisions of Articles 1316 and following of the Civil Code.

Special Case:

  • In the case of a contract for ongoing sales or services delivered over a significant period, the seller must specify in their general terms and conditions (GTC) the start date of delivery or provision. For more details, you can contact the Alma team at support@getalma.eu.

  • In the event of a dispute with Alma, you have the option to contact the consumer mediator of AFEPAME.

Article 7: Delivery

Finsbury aims to deliver all products within 6 days, beginning the day after the customer's order confirmation. Orders made on the website on Friday afternoon, Saturday or Sunday won't be processed until the following Monday. Orders made on the website on a public holiday which isn't Friday, Saturday or Sunday will likewise be processed on the next business day.

The maximum delivery time is 30 days.

It is the customer's responsibility to verify the condition of any products when they are delivered.

The customer may choose between the following the following delivery methods:

- DPD 

- DPD Pick up

- Chronopost

- DHL

Delivery costs depend on the address, the delivery method selected and the size of the order. The costs of the customer's chosen delivery method are displayed on the website during the order process as part of an order summary with details of the products in the customer's basket.

The customer may track his/her order on the websites of DPD, Chronopost or DHL depending on the delivery method chosen.

In case of a delivery delay of more than 7 days after the date indicated on the customer's order, and if this delay isn't due to a case of Force Majeure, the customer may cancel his/her order. This action must be carried out within 60 business days, in accordance with legal provisions.

The customer must contact our custumer service online  service.client@finsbury.fr 

Article 8: Right of Retraction/Exchange of Products

In accordance with legal provisions, the customer has the right to retract his/her order without justification and without incurring any costs, apart from the cost of returning the product. This right doesn't apply for orders of customised products. However, in order to be fully refund, the client must follow the process by connecting to its Account and strikly follow the refund request process. Without this process only a credit note be be proceed.

The right of retraction must be exercised within 14 days after the product has been received.

The customer will receive a full refund as soon as possible and at the latest 15 working days after he/she has exercised the right of retraction. The refund may nevertheless be delayed beyond the 15-day period until the product returned by the customer has been received and verified.

The customer can also exchange the product ordered in the case of it being the wrong size. The customer has 14 days after the product has been received to return it and exchange it for another one.

Under all circumstances, returned products must be new, have not been used and be in their original packaging and in perfect condition.

The procedure for returning a product that the customer must follow is the following:

  1. Go to our website www.finsbury-shoes.com under "My account".
  2. Click the "My Orders" tab.
  3. Click on your order number (series of letters) in the column "order reference", you will find here all the details of your order.
  4. Scroll down the page and go to the Return Merchandise area.
  5. Tick the product(s) to be returned, indicate if you would like a refund or an exchange and click "create a return"
  6. Your return voucher has been generated.
  7. To print it, go to the "My Returns" tab and download the return label (pdf format).
  8. Make sure to insert this label into your return package and send it to the address appearing on the printed label.
  9. Once your return is handled by our logistics team, we will notify you by e-mail.

Any product which has been used or damaged, isn't accompanied by a return voucher or has an address other than the one indicated will not be accepted by Finsbury.

The product will in this case be returned to the customer and he/she will be unable to request a refund or exchange.

The return of a product should be made using DPD label available in the parcel or by customer own delivery supplier. Be sure to obtain proof of delivery. The sender is responsible for the package. FINSBURY will not be held responsible under any circumstances if the product is lost or stolen while in transit.

Article 9: Retention of Title

Finsbury remains the sole owner of any product purchased by the customer until the latter has fulfilled all his/her obligations, in particular regarding the payment in full of this product.

Article 10: Refunds and Credit Notes

Product refunds, as set out in Articles 7 and 8, will be carried out as soon as possible and at the latest 15 days after the right has been exercised. The refund may nevertheless be delayed beyond the 15-day period until the product returned by the customer has been received and verified.

Refunds cover the price of the product and delivery costs but do not include the cost of returning the product.

The refund will be carried out using the same payment method employed by the customer initially, unless either the customer and Finsbury expressly agree otherwise.

Credit notes are valid for a maximum of 12 months after their issue date. A credit note will be automatically issued if the customer has not expressed a refund request and proceed to the return process on its account. 

Article 11: Analysis of Transactions and the Combating of Fraud

Information relative to the customer's order is subject to an automatic treatment of data by ADYEN. This automatic treatment of data aims to fight against bank card fraud and provide an analysis of transactions which take place.

ADYEN and Finsbury are the recipients of the data relative to the customer's order. If data relative to the customer's order is not transmitted this stops the order from being carried out and means the customer's transaction cannot be analysed.

In the event of payments not being made due to the fraudulent use of a debit/credit card, this will lead the ADYEN to open a payment incident file with the personal contact details and order of the customer in question. Any incorrect declaration or anomaly may also be subject to special treatment.

Article 12: Retention of Elements of the Order form

Finsbury guarantees the retention of order forms and invoices constituting faithful copies of the original documents in a safe place in accordance with the legal provisions of the law of the 13th March 2000 and article 1348 of the Civil Code. Finsbury guarantees the retention of these documents for 10 years and will ensure clients are able to access them if they request to do so.

Unless evidence to the contrary is shown, the data recorded by Finsbury and the customer's order confirmation constitute proof of the aforementioned order, in accordance with the legal provisions of the law of the 13th March 2000, and stipulate the payment of the total amount in question for the purchase of the products on the order form. This validation is equivalent to a signature and express acceptance.

Article 13: Liability

Finsbury will not be held responsible if the contract entered into is not fulfilled, either due to a case of Force Majeure or the actions of the customer, or due to any unpredictable and insurmountable harm caused as a result of the use of the Internet, such as service disruption, an external intrusion or the presence of computer viruses.

The photographs and descriptive illustrations of products displayed on the website are not contractually binding and hence Finsbury will not be held responsible for any action taken on the basis of these.

Article 14: Warranty

The products offered by Finsbury are subject to the legal warranty set out in the article 1641 and the following articles of the Civil Code. Notwithstanding, after two years from the purchase date Finsbury will no longer be held responsible for any product defects.

Any potentially defective product will be assessed by Finsbury's after-sales service. The customer must provide proof of purchase which demonstrates the date of purchase of the product. Products considered defective may be exchanged or a refund may be offered, as stipulated in Article 7.B

Finsbury does its utmost to provide clients with products which conform to the provisions L211-4 and L211-5 of the Consumer Protection Code. However, Finsbury cannot completely rule out any delivery which does not conform to these standards.

In the case of a product anomaly (missing items with respect to the order form, damaged or open package, damaged goods, etc) being highlighted by the customer upon delivery, he/she has 3 days from the day of delivery to formalise any complaint, making sure to do so according to the conditions stipulated in Article 8. When the customer contacts Customer Services, he/she must explain the reasons behind the request and the anomaly in question.B

After this period, if the aforementioned formality is not respected the product will be deemed acceptable and undamaged, and Finsbury will not accept any complaints regarding the product.

If the product defect is confirmed, Finsbury will aim to replace the product free of charge or offer the customer a refund as soon as possible, as stipulated in Article 7.

In the case of products returned in poor condition, Finsbury reserves the right to refuse to let the same customer make an order in the future.

The provisions of this article do not infringe the customer's right to retract his/her order, as stipulated in Article 6.

Article 15: Protection of Personal Information

The collection and treatment of personal information aims to manage the relationship between Finsbury and the customer.

This information may be sent to organisations with contractual links with Finsbury in order to carry out and manage orders and payments.

In accordance with the provisions of the law no. 78-17 of the 6th January 1978 relative to information technology, computer files and freedoms, the customer has the right to access, alter or oppose the use of his/her personal details for a legitimate reason.

Any request must be carried out in the following way:

By email to the email address service.client@finsbury.fr, by completing the online form, or by post to the following address: FINSBURY Service Client Internet, 22 Avenue de l'Opéra, 75001 Paris

Specific data treatment, linked to the analysis of transactions and the combating of fraud, may be carried out as stipulated in Article 11.

Finsbury may use cookies in order to recognise the customer when he/she accesses the website. These cookies aim to allow and facilitate online purchases.

The customer can at any point deactivate cookies by selecting the appropriate options on his/her web browser. However. deactivating cookies will limit site functionality.

The customer can subscribe to the Finsbury newsletter and in this way choose to be informed about special offers available on the website. The customer can stop subscribing at any moment by clicking on the link at the bottom of each of the newsletters or on the "My Account" portal

During the creation of the online account and later while managing preferences via the "My Account" portal, the customer can choose whether to receive offers from Finsbury's partners. It is also possible to stop subscribing in this case.

Article 16: Customer Services

For queries, the Finsbury Customer Services team can be contacted by filling out the online form or contact by phone from Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm (+33) 01 84 23 30 59

Article 17: Applicable Law and Jurisdiction

The General Sales Conditions are subject to French law. The language of the contract is French.

In case of legal disputes, the French courts have sole jurisdiction.

The website abides by French law and Finsbury does not guarantee under any circumstances that the website abides by the legislation which applies in the customer's country, in the case that the customer accesses the website from outside France.

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The website http://www.finsbury-shoes.com/ is operated by:

FINSBURY AB TRADING SARL
Private Limited Company, capital of b,500000
RC Paris B 433 504 230

Director of the publication: Arnaud Bruillon

The website http://www.finsbury-shoes.com/ is hosted by:

OVH SAS, capital of b,10000000
RCS Roubaix b Tourcoing 424 761 419 00045
APE Code: 6202A
VAT number: FR 22 424 761 419
Head office: 2 rue Kellermann - 59100 Roubaix - France